Project Description

Case Studies

Some clients we have worked with


CitySprint is the UK’s leading same-day courier service. During a period of business transformation, they decided to move from their old CRM system – which was complex, difficult to use, and full of poor data – to the Salesforce platform. The goal was to centralise many of the processes which had previously been operated by individual depots across the country. They had worked with another implementation partner but had failed to progress the implementation. With a critical business deadline looming, they came to Smplicity to be their trusted partner to get the implementation back on track and deliver the solution to the deadline.


Moving CitySprint to digital interaction and supporting the full lifecycle

What we did

  • Took over failing Salesforce project and successfully completed it
  • Supported operational transformation in time for the busy Christmas period
  • Provided ongoing solution evolution, implementing digital sign up through COVID-19
  • Reduced customer sign up time from 4-5 days to hours

Receive more information about this case study